Pembroke, MA
phone (781) 337-4155
Hardwood Flooring Direct in Greater New England


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General questions


What is the difference between BEST (Benchmark), BETTER (Kensington), and GOOD (Value Leaders) collections?

The difference between the various product lines is simply the amount of allowable character. For example, you'll find the most amount of character knots, mineral streaks, pinholes, etc. in the Good collection. As you step up in grade, the warranties are expanded and grading is enhanced.

Should I expect color variations in my floor?

Yes - wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards are ever the same.

My wood is denting. I thought I was buying hardwood?

Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear.

I moved my area rug and my wood is lighter where my area rug was. What happened?

Wood goes through a natural aging process called patina. Bright sunlight can also accelerate this condition. Moving area rugs or other items that may cause this effect from time to time is recommended.

When I walk across my hardwood floor, I hear popping sounds. Why?

There are a number of reasons for this condition. Usually it is caused by uneven sub-floors (see manufacturer's instructions for sub-floor tolerances). Improper trowel or improper adhesive could also cause this. Please use all items, tools, and adhesives recommended by Bruce for the product being installed. In most cases, the problem is easily corrected.

Can I have have hardwood installed in my bathrooms?

It is not recommended, due to the high moisture associated with these areas. It may cause unfavorable conditions for hardwood flooring.

Should I use unfinished or prefinished hardwood?

It is actually personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may wish to go with unfinished so it can be stained to blend woodwork. However, prefinished is already finished with some great benefits: longer finish warranties, uniform stain application, and a cleaner environment.

What about high traffic areas?

Due to the sophisticated finishing systems on our products, (Dura-Luster Plus), the finish is very durable. Bruce offers commercial rated products for commercial environments. Bruce does always recommend walk-off mats at doorways

What does edge treatments mean?

Edge treatments refer to the amount of reveal on the edge of each board. We offer products in square, micro or eased edges, or beveled edges. Refer to product literature or visit your local retailer for examples.

My wood floor has some damage. Can it be repaired?

Yes, Bruce offers several suggestions. If you have a minor chip or slightdamage, we offer a color-blended filler. Our touch-up kits take care of several different issues, such as scratches and chips. If the damage is severe enough, you can have individual boards replaced.

Can I wax my urethane floor?

Yes, however, it is not recommended. Once you wax a floor, it should be maintained as a wax-finished floor. Wax may inhibit the adhesion of future application of top coating materials or make it slippery.